Commend an Officer
Sunset Valley Police Officers take great pride in being recognized by members of the public when they have exceeded expectations in the performance of their duties. Citizen commendations let officers know that their efforts are appreciated. If you would like to let us know about the outstanding service that an officer provided you may write a letter to the Chief of Police at 3205 Jones Road, Sunset Valley, TX 78745 or call 512-892-1384. Remember to let us know: time, date, location, officer name, and a brief description of the incident.
We hope that every contact with an officer exceeds your expectations. However, if you feel that an officer did not perform in a satisfactory manner then you should feel free to make a complaint. In order to file a complaint against a police department employee you should call 512-892-1384 and request to speak with a supervisor at the Sunset Valley Police Department. A supervisor will then either handle the complaint over the phone or provide you with a complaint form and any other information that you need to initiate the complaint. Once received, the complaint will be investigated and you will be notified of the outcome. Complaints will normally be resolved within 10 days.
Racial Profiling Complaints
Racial profiling is any law enforcement- initiated activity based solely on an individual’s race, ethnicity, or national origin rather than on an individual’s behavior. Sunset Valley police officers are prohibited from engaging in racial profiling and other forms of biased behavior that serve to damage the relationship between the community and law enforcement. If you wish to file a complaint involving racial profiling against a police department employee call 512-892-1384 and request to speak with a supervisor at the Sunset Valley Police Department. A supervisor will facilitate the complaint process and provide you with the appropriate forms to file your complaint. Once received, the complaint will be investigated and you will be notified of the outcome.
Department Use of Portable Audio/Video Recorders
Sunset Valley Police Officers are equipped with portable audio/video recorders. This equipment is designed to assist officers in the performance of their duties. Duty-related interaction with citizens will be recorded and footage may become part of a police case file.