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TDS Customer Service

For Trash, Recycling or Greenwaste information, including pick-up and collections, additional carts, service requests or any other requests, please contact the TDS Customer Care team at (800) 375-8375.

Trash

Trash is removed every week on Wednesday. Trash should be placed in the can with the black lid.

Recycling

Single stream recycling is provided every week. Recycled material is limited to the contents of the 96 gallon cart plus (1) one bundle of cardboard. Cardboard should be flattened and tied in bundles. Recycling is available for green, brown, clear glass; plastics 1-7 (except #6 – Styrofoam); aluminum, tin, and steel cans; paper products: newsprint, cardboard, boxboard, junk mail, magazines, and office paper. Recycling should be placed in the can with the beige lid.

Curbside Green Waste Collection

Each resident has one(1) 96 gallon cart for green waste material one (1) time every-other-week. Green waste collection is limited to the contents of the cart plus up to six (6) cubic yards of brush or yard waste in paper sacks. Brush must be cut into four (4) foot lengths and placed with cut ends facing the curb. Materials included in this green waste program are: yard waste, grass clippings, & leaves; brush & tree limbs; soiled paper goods – paper cups, paper plates, napkins, paper towels, and pizza boxes, etc. Green waste should be placed in the can with the green lid.

Prohibited Items

Paint, motor oil, gasoline, tires, hazardous item, mixtures, chemical compounds, etc.

Bulk Item Disposal

Residents can schedule bulk item disposal with Texas Disposal Systems up to two times per year. Residents can contact Texas Disposal at (800) 375-8375 or email customercare@texasdisposal.com to schedule the pick up. Each resident is allotted two (2) curbside bulky or brush collections per year. Each collection will be no more than three(3) cubic yards per residential unit. Yard waste must be bundled and tied and cut into four (4) foot lengths, not to exceed 35 pounds per bundle. Limbs within the bundle must be no more than four (4) inches in diameter. Refrigerators, freezers, etc. must be certified where applicable as Freon- free for collection.

Tire Recycling

If a tire is found it can be dropped off at the Storage Yard to be recycled.

Sanitation Cart Replacement

Please contact Carolyn Meredith at cmeredith@sunsetvalley.org to request a cart replacement.

Storage Yard

The Storage Yard is accessible to resident to dispose of materials such as brush, metal, tires, and other refuse. The Storage Yard is accessible from dawn to dusk by residents. The Storage Yard may be closed periodically due to wet conditions. If it has rained, please contact the Public Works Department at (512)-891-9103 prior to coming to the storage yard to check the status. Resident access cards may be obtained at the Public Works Building. Contractors working for residents may sign in during regular business hours Monday-Friday. Other Storage Yard Rules can be found here.

Hazardous Waste

All household hazardous waste must be taken to the Austin/Travis County Household Hazardous Waste Facility. More information can be found at www.austintexas.gov/hhw.

Electronics and Appliances

Many electronics and appliances contain lead, freon, or other chemicals that should not go to landfills. These items can be recycled. Refrigerators and Freezers must have the freon removed before they can be disposed. Televisions, DVD players, and computers can be recycled by contacting a local electronic recycling company listed below. Some items will have fees for recycling.

Facilities